Issues & outages

Check the dashboard for current outages or upcoming interruptions to library systems and services.

Issues & outages

Clear your browser cache and cookies

Follow the instructions below to clear your browser history. Choose to clear "everything" or "all time" as the time range:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

Browser check

• Check your browser is up to date.
• Try a different browser.
• Try using private browsing or incognito mode.

Alternative access

Try to access resources starting from Library search or Databases A-Z (check database-specific information for example, on campus access only).

Login directly from many database and publisher websites via OpenAthens. Look for an institutional login link.

Other search tools to try include Google Scholar, LibKey Nomad and LibKey.io.

User limits for ebooks and databases

We may have a limited number of user licenses for a library resource. This means only a certain number of ACU users can view a resource at the same time.

Check access restrictions in Library search:

• Search for a database or ebook.
• Open the full record of the resource.
• Check the "View online" section for notes about user licenses.

Try to access the resource again later.

Login and password

To access library resources off-campus you will need to sign in using your ACU username and password.

Login FAQ

• How do I log in to ACU systems? (students)
• How do I log in to ACU systems? (staff)
• How do I reset my ACU password if I forget it? - applies to students and staff, use the correct username format
  • Student username format StudentID@myacu.edu.au
  • Staff username format Username@acu.edu.au

Login error messages

Blank extra spaces or tabs (trailing spaces) in your username or password can cause an error message.

Examples of error messages:

• Library search (catalogue) – "Sign into Primo failed, contact the Library"
• OpenAthens (databases) – "Mandatory attribute (unique user) not provided"

Steps to resolve error messages:

1. Check for extra spaces at the beginning or end of your username or password - these invisible characters can prevent successful login.
2. Clear your browser history.
3. Type your credentials manually instead of copying/pasting or using autofill.
4. If login succeeds, update your browser's saved password to fix the stored credentials.

Report a problem

If you are still having issues please fill in and submit a report a problem form.

Report a problem