Show me
Get help troubleshooting connection and access issues with Library databases and ebooks.
Issues & outages
Clear your browser cache and cookies
Browser check
Alternative access
User limits for ebooks and databases
Login and password
Username format
Login error messages
Report a problem
Check the dashboard for current outages or upcoming interruptions to library systems and services.
Follow the instructions below to clear your browser history. Choose to clear "everything" or "all time" as the time range:
Try to access resources starting from Library search or Databases A-Z (check database-specific information for example, on campus access only).
Login directly from many database and publisher websites via OpenAthens. Look for an institutional login link.
Other search tools to try include Google Scholar, LibKey Nomad and LibKey.io.
We may have a limited number of user licenses for a library resource. This means only a certain number of ACU users can view a resource at the same time.
Check access restrictions in Library search:
Try to access the resource again later.
To access library resources off-campus you will need to sign in using your ACU username and password.
ACU has different username formats depending on the login screen.
| Purple SSO login screen | White Microsoft login screen | |
|---|---|---|
| Students | Student ID Example: s12345678 |
StudentID@myacu.edu.au Example: s12345678@myacu.edu.au |
| Staff | Username Example: josmith |
Username@acu.edu.au Example: josmith@acu.edu.au |
Quickly resolve common login errors for databases/ebooks (OpenAthens) and Library search (catalogue).
| Error message | Reason | Solution |
|---|---|---|
|
"Mandatory attribute (unique user) not provided"
|
Blank extra spaces or tabs (trailing spaces) in your username or password |
|
|
"Sign in failed, find out why"
|
Issue with ACU student account (new or recently re-enrolled) | Contact AskACU to check your enrolment. |
| Issue with ACU staff account | Contact Service Central if you are not in the staff directory. | |
| Blank extra spaces or tabs (trailing spaces) in your username or password |
|
If you are still having issues please fill in and submit a report a problem form.